Tips & Tutorials

My Gabb™ App

My Gabb™ App

Using the My Gabb App

Losing your phone is easy. You’ve probably left it in your backpack or at a friend’s house before.

Did you find it? Hopefully so. If you didn’t, your parents probably weren’t very happy with you. 

The good news is, your Gabb Phone now has GPS. That means that you’ll know exactly where it is if it gets lost.

Soon, you should get a prompt to update your phone. Make sure your battery is full. Then, click Install

Easy, right? There are just a few more steps. In this article, you’ll learn about:

Connecting your Gabb Phone to your parents’ devices

To use your phone’s GPS feature, your parents will need the MyGabb App. It’s available in the Google Play and Apple App Store. Ask them to install it — it’s free!


In the app, they’ll need to log into their Gabb account. They’ll tap Add Device and enter your name.

Next is pairing. To pair your phone with theirs, your parents will need to scan a QR code on your phone.

Gabb safety Tips

Only pair your Gabb Phone with your parents’ devices. If someone else wants to hook your device to theirs, tell your parents!

Next, your phone will get an activation code. Share it with your parents. They need to enter it on their device.

That’s all there is to it! If you lose your phone, your parents can help you find it in the MyGabb app.

Creating and editing your profile

Did you know you get a MyGabb profile? It’s like a social media account, only safer. Only you and your parents can see or edit your profile.

When your parents connect their device to yours, your profile is created automatically. You can change it by pressing the profile icon atop the map. Tap the gear to edit your profile information.

Gabb pro Tips

If you have brothers or sisters, make sure your photo shows your face. Update it as you grow. That way, your parents know it’s you!

Viewing your Gabb Phone’s location

How do you know where you lost your phone? Ask your parents to check their MyGabb app. The main view shows your Gabb Phone on a map.

Pretty cool, right? The location updates automatically. But if you know you might lose it somewhere, tapgps_fixed in the bottom left. This tells it to refresh manually. 

Playing a sound to locate your Gabb Phone

If your Gabb Phone gets lost, ask your parents to open their MyGabb app. Tell them to click the center icon. Your phone will then make a couple of dinging sounds to help you find it.

Don’t worry! It’s loud. Even if your phone is hiding under that pile of socks in the corner of your room, you should be able to hear the noise.   

Customizing your device settings

The MyGabb app has lots of options. Tell your parents to click Device Settings in the My Devices menu. They can change the settings of each connected device. They should decide when and how often your device’s location is updated. 

Adding or removing a device

What if you get a new phone? Ask your parents to remove your old one and hook up your new one!

It’s easy. All they need to do is tap the menu button in the top left and choose My Devices. The Add Device button pairs a new phone. The Remove Device one forgets an old phone.

Gabb safety Tips

Ask your parents to do this as soon as you get a new phone. You never know when you might lose it!

What if you or your parents are having trouble? Keep reading for the answer!

Fixing common issues
Trouble logging into your account

If you have an active Gabb Phone, your parents already have an account. Tell them to try logging in using their email address as the username. 

What if your parents can’t remember their password? That’s what the Forgot Password button is for! If they don’t get a password reset message, it might be in their spam folder.

Are your parents still locked out? Contact our support team.

MyGabb app isn’t appearing on your Gabb Phone

Be patient. The Gabb Z2 Phone checks for updates once a week. To get the MyGabb app on your phone sooner, you can make your phone check for updates. The update is being rolled out in stages, so don’t worry if you don’t have it quite yet.

On your Gabb Phone, go to Settings and tap System. Select Date & Time and toggle off Use Network-Provided Time. Tap Date and set the phone’s date a full week ahead.

This will make your phone check for updates in the next hour. Be sure to toggle Use Network-Provided Time back on when you’re done installing the MyGabb app!

Your Gabb Phone’s location is not accurate

What if your Gabb Phone’s location is wrong? You may not be able to find it if it’s lost!

The fix is easy. Make sure your location services are on. To check, open Settings on the Gabb Phone, choose Location, and tap App Permissions. Look for the MyGabb app under Allowed All The Time.

My Gabb Z2 Phone does not have the MyGabb app on it

If your Gabb Phone has not been prompted to update, see instructions on manually triggering the update below. First, check your settings for the MyGabb app as sometimes it will be there but not on the home screen.

If your Z2 Phone has not received the update, to place the MyGabb app on the Gabb Phone you can attempt to trigger the update manually by performing the following on the Gabb Z2 Phone:

  1. Settings
  2. System
  3. Date & Time
  4. Toggle off “Use network-provided time”
  5. Manually set the date to 2 weeks in the future (if at the end of these steps this doesn’t work you may try again setting the date to 4 weeks in the future).
  6. Your Z2 will receive the software update within 10-30 minutes
  7. Install the software update on your Z2 phone
  8. After pairing the phones please go back into the settings and change the date.
I can’t seem to log into the MyGabb app (parent device/smartphone).

A: Your login for this app will be the login for your MyAccount at https://cdn.gabbwireless.com/my-account/ if you can log into your account there use that same login for the app! If you can’t remember your password for your MyAccount you can use the password reset option on the login landing page.

I can log into my MyAccount but that login doesn’t work on the app (parent device/smartphone)

A: Your password may contain an “&” or “>”. If your password contains either of those characters please change it in your MyAccount online https://cdn.gabbwireless.com/my-account/ and try logging into the app again.

The Refresh Location and Play Sound features aren’t responding.

A: Power off / on the Z2 Phone and relaunch the MyGabb app on the Z2. If you’re still having issues please contact support.

“Invalid Token” or similar error on parent app when pairing

A: Please log into your MyAccount and update your Contact Phone number in your account. There’s a chance it’s invalid or incomplete.

If you don’t, follow the prompts to allow location services. Then, restart the app on your phone. Ask your parents to restart their device, too.

Solving Other Issues With the MyGabb App

What if your MyGabb app has another issue? Simple: Restart your phone. Tell your parents to restart their MyGabb app, too.

If that doesn’t work, ask your parents to check our Support Page or contact our support team.

  • Connecting your Gabb Phone to your parents’ devices

    To use your phone’s GPS feature, your parents will need the MyGabb App. It’s available in the Google Play and Apple App Store. Ask them to install it — it’s free!


    In the app, they’ll need to log into their Gabb account. They’ll tap Add Device and enter your name.

    Next is pairing. To pair your phone with theirs, your parents will need to scan a QR code on your phone.

    Gabb safety Tips

    Only pair your Gabb Phone with your parents’ devices. If someone else wants to hook your device to theirs, tell your parents!

    Next, your phone will get an activation code. Share it with your parents. They need to enter it on their device.

    That’s all there is to it! If you lose your phone, your parents can help you find it in the MyGabb app.

  • Creating and editing your profile

    Did you know you get a MyGabb profile? It’s like a social media account, only safer. Only you and your parents can see or edit your profile.

    When your parents connect their device to yours, your profile is created automatically. You can change it by pressing the profile icon atop the map. Tap the gear to edit your profile information.

    Gabb pro Tips

    If you have brothers or sisters, make sure your photo shows your face. Update it as you grow. That way, your parents know it’s you!

  • Viewing your Gabb Phone’s location

    How do you know where you lost your phone? Ask your parents to check their MyGabb app. The main view shows your Gabb Phone on a map.

    Pretty cool, right? The location updates automatically. But if you know you might lose it somewhere, tapgps_fixed in the bottom left. This tells it to refresh manually. 

  • Playing a sound to locate your Gabb Phone

    If your Gabb Phone gets lost, ask your parents to open their MyGabb app. Tell them to click the center icon. Your phone will then make a couple of dinging sounds to help you find it.

    Don’t worry! It’s loud. Even if your phone is hiding under that pile of socks in the corner of your room, you should be able to hear the noise.   

  • Customizing your device settings

    The MyGabb app has lots of options. Tell your parents to click Device Settings in the My Devices menu. They can change the settings of each connected device. They should decide when and how often your device’s location is updated. 

  • Adding or removing a device

    What if you get a new phone? Ask your parents to remove your old one and hook up your new one!

    It’s easy. All they need to do is tap the menu button in the top left and choose My Devices. The Add Device button pairs a new phone. The Remove Device one forgets an old phone.

    Gabb safety Tips

    Ask your parents to do this as soon as you get a new phone. You never know when you might lose it!

    What if you or your parents are having trouble? Keep reading for the answer!

  • Fixing common issues

    Trouble logging into your account

    If you have an active Gabb Phone, your parents already have an account. Tell them to try logging in using their email address as the username. 

    What if your parents can’t remember their password? That’s what the Forgot Password button is for! If they don’t get a password reset message, it might be in their spam folder.

    Are your parents still locked out? Contact our support team.

    MyGabb app isn’t appearing on your Gabb Phone

    Be patient. The Gabb Z2 Phone checks for updates once a week. To get the MyGabb app on your phone sooner, you can make your phone check for updates. The update is being rolled out in stages, so don’t worry if you don’t have it quite yet.

    On your Gabb Phone, go to Settings and tap System. Select Date & Time and toggle off Use Network-Provided Time. Tap Date and set the phone’s date a full week ahead.

    This will make your phone check for updates in the next hour. Be sure to toggle Use Network-Provided Time back on when you’re done installing the MyGabb app!

    Your Gabb Phone’s location is not accurate

    What if your Gabb Phone’s location is wrong? You may not be able to find it if it’s lost!

    The fix is easy. Make sure your location services are on. To check, open Settings on the Gabb Phone, choose Location, and tap App Permissions. Look for the MyGabb app under Allowed All The Time.

    My Gabb Z2 Phone does not have the MyGabb app on it

    If your Gabb Phone has not been prompted to update, see instructions on manually triggering the update below. First, check your settings for the MyGabb app as sometimes it will be there but not on the home screen.

    If your Z2 Phone has not received the update, to place the MyGabb app on the Gabb Phone you can attempt to trigger the update manually by performing the following on the Gabb Z2 Phone:

    1. Settings
    2. System
    3. Date & Time
    4. Toggle off “Use network-provided time”
    5. Manually set the date to 2 weeks in the future (if at the end of these steps this doesn’t work you may try again setting the date to 4 weeks in the future).
    6. Your Z2 will receive the software update within 10-30 minutes
    7. Install the software update on your Z2 phone
    8. After pairing the phones please go back into the settings and change the date.
    I can’t seem to log into the MyGabb app (parent device/smartphone).

    A: Your login for this app will be the login for your MyAccount at https://cdn.gabbwireless.com/my-account/ if you can log into your account there use that same login for the app! If you can’t remember your password for your MyAccount you can use the password reset option on the login landing page.

    I can log into my MyAccount but that login doesn’t work on the app (parent device/smartphone)

    A: Your password may contain an “&” or “>”. If your password contains either of those characters please change it in your MyAccount online https://cdn.gabbwireless.com/my-account/ and try logging into the app again.

    The Refresh Location and Play Sound features aren’t responding.

    A: Power off / on the Z2 Phone and relaunch the MyGabb app on the Z2. If you’re still having issues please contact support.

    “Invalid Token” or similar error on parent app when pairing

    A: Please log into your MyAccount and update your Contact Phone number in your account. There’s a chance it’s invalid or incomplete.

    If you don’t, follow the prompts to allow location services. Then, restart the app on your phone. Ask your parents to restart their device, too.

    Solving Other Issues With the MyGabb App

    What if your MyGabb app has another issue? Simple: Restart your phone. Tell your parents to restart their MyGabb app, too.

    If that doesn’t work, ask your parents to check our Support Page or contact our support team.

Phone Features
Gabb Z2
Gabb Z1
Unlimited Talk and Text
Group MMS
Optional
No
Image Messaging
Optional
No
No internet
No Games
No Social Media
No App Store
Display Screen Size
5.5” - 720 X1 440
5” - 720 X 1440
Fingerprint ID Sign In
No
GPS
No
Bluetooth
No
Camera
Front 5MP, Rear 8MP
Front 2MP, Rear 5MP
Headphone Jack
Processor
MTK 6761, Quad Core CPU 2GHz
Quad Core CPU 1.3 GHz
Storage
32 GB
16 GB
Battery
2650 mAh
2200 mAh
Essential Apps
14 apps
13 apps

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