Sales & Returns

Return Policy

For a refund, to exchange a Device or accessory, or to cancel your new service activation, return your Device and/or accessory within 7 calendar days of the date you received your order. Returns for damaged phones within the 30 day Manufacture Limited Warranty, see Manufacture Limited Warranty, follow the same conditions unless otherwise specified in the Customer Limited Warranty (received a physical copy with your device).  Customers who purchase and maintain an Extended Warranty, see Extended Warranty, also follow these same conditions, unless otherwise specified in the Extended Warranty. During this period, you may return or exchange your Device or accessory, or cancel your new service activation for any reason, as long as you:

  • Contact Gabb Wireless by emailing support@gabbwireless.com or dialing  611 on your Gabb Phone to cancel your new service activation; and for all returns and exchanges:
  • Return all equipment acquired in connection with your activation your Device and/or accessory along with proof of purchase and a completed Return Form.
    • You must return your Device in its original package with all original contents, undamaged and in good working condition with no material alterations to the Device’s hardware or software.
    • For any “Free” products (including holiday specials) the user is agreeing to pay full price for any free product if service is canceled within a 3 month period, unless the product is returned in a new standard. The new standard is evaluated by the Gabb Wireless returns team (see the returns and sales section for more details).
    • Refunds and exchanges will be less any rebates, restocking fees, and shipping costs, if applicable.
    • If you do not return your Device or if you return your Device in a damaged or altered condition, we may take one or more of the following actions:
      • Prevent your Device from working;
      • Elect not to process your service cancellation;
      • Charge you the cost to repair a damaged or altered Device; or
      • Charge you the suggested retail price of a destroyed or altered Device, or, in the case of cancelled service, a non-returned Device, (which may be greater than the price you paid), plus any shipping and handling charges.
    • You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees, and other fees.
    • You may also be required to pay a $20 restocking fee for all returned or exchanged Devices.
  • After contacting Gabb Wireless you will ship your phone to Gabb Wireless 

Important:

If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids, outside Customer Limited Warranty or Extended Warranty, if purchased; or (c) are missing any part(s), you will not receive any credit on your purchase price.

Note: If you decide you don’t want your Device before it’s been delivered to you, If your Device or accessory has not yet been delivered, simply refuse delivery of the package and the Device or accessory will be returned to Gabb Wireless.

#FirstPhone